Powersportswarehouse

Questions or Comments on Dealers, Stores, Warranty, Insurance, recalls and common faults
Varinn
Minimoto racer
 
Posts: 91
Joined: Mon Nov 19, 2012 4:06 am
Location: Vancouver, BC, Canada

Powersportswarehouse

Postby Varinn » Mon Apr 14, 2014 8:24 pm

Has anybody else used this site before? I placed an order with them a few weeks ago that went through perfectly so I figured I would repeat the service again. This time my credit card showed as "declined" despite the funds being available and I found that they had charged my card 3x for the order. I tried calling repeatedly over a couple of days and sent emails, non of which have been answered. I have cancelled the charges on the card, but I'd like to figure out what the deal is. They have great prices on everything and unlike CheapCycleParts can actually get the KTM hardparts lineup which saves on shipping from multiple places.

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SDNerd
Master of the twisties
 
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Location: Kalifornistan

Re: Powersportswarehouse

Postby SDNerd » Mon Apr 14, 2014 8:54 pm

Been ordering from them for literally years - never had a problem. I will order from them again - unless I learn that I shouldn't for some reason.

You do know that they are open only until 3 PM B.C. (Pacific) Time, right? Not open on Sundays either. So - "... calling repeatedly over a couple of days and sent emails ...", not knowing when they occurred or to who they were addressed, I can't help you.

Re. cheapcycleparts.com: They can get OE KTM parts as well, so I don't know what issues you're having with these vendors - but they seem unusual ... I have successfully ordered from CheapCycleParts also - but due to better pricing, I usually go to powersportswarehouse.com.

Worth noting - some shops close occasionally. Not all are mega-mall 24/7 places. They might close over certain holidays, or in this case, "Spring Break" maybe (?).

Varinn
Minimoto racer
 
Posts: 91
Joined: Mon Nov 19, 2012 4:06 am
Location: Vancouver, BC, Canada

Re: Powersportswarehouse

Postby Varinn » Mon Apr 14, 2014 11:10 pm

I tried calling monday, tuesday, and wednesday last week between 10am-2pm PST, and today at the same times. Tried both listed extensions, emails to sales went un-answered. I will likely shop there again but wanted to confirm that the issue was unusual. Maybe a technical glitch, but the lack of response from the company is a bit of a hit in my books. The idea of being closed over spring break is possible, but I didn't see any indication of that. Anyways I will keep them in mind in the future.

I placed my order through CheapCycleParts for now, the problem with them isn't getting generic parts (just ordered a few fairings, front sprocket, bolts, euro headlight etc). They do not sell powerparts line equipment, confirmed with a quick phonecall. So I could not order the supersprox rear sprocket, touring screen, and other items through them. Overall though great store to deal with and excellent customer support I just had to go elsewhere for those few extra bits.

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SDNerd
Master of the twisties
 
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Location: Kalifornistan

Re: Powersportswarehouse

Postby SDNerd » Tue Apr 15, 2014 12:50 am

Varinn wrote:I tried calling monday, tuesday, and wednesday last week between 10am-2pm PST, and today at the same times. Tried both listed extensions, emails to sales went un-answered. I will likely shop there again but wanted to confirm that the issue was unusual. Maybe a technical glitch, but the lack of response from the company is a bit of a hit in my books. The idea of being closed over spring break is possible, but I didn't see any indication of that. Anyways I will keep them in mind in the future.

I placed my order through CheapCycleParts for now, the problem with them isn't getting generic parts (just ordered a few fairings, front sprocket, bolts, euro headlight etc). They do not sell powerparts line equipment, confirmed with a quick phonecall. So I could not order the supersprox rear sprocket, touring screen, and other items through them. Overall though great store to deal with and excellent customer support I just had to go elsewhere for those few extra bits.


CheapCycleParts does have excellent customer service. As does powersportswarehouse.com in my experience. It would be a real shame if they went under - you'd think that they'd shutdown their web presence if that were the case ...

Varinn
Minimoto racer
 
Posts: 91
Joined: Mon Nov 19, 2012 4:06 am
Location: Vancouver, BC, Canada

Re: Powersportswarehouse

Postby Varinn » Tue Apr 15, 2014 1:20 am

I hope that isn't the case, but time will tell!

I'm broke now anyways haha, just get to wait for all these tasty new parts to show up along with my new Akra cans :twisted:

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SDNerd
Master of the twisties
 
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Joined: Tue Apr 06, 2010 1:36 am
Location: Kalifornistan

Re: Powersportswarehouse

Postby SDNerd » Tue Apr 15, 2014 6:20 pm

In response to an e-mail inquiry as to what the deal is (phone/e-mail fail - I asked if they were still in business) - from Mike Stone (mstone.performance@gmail.com):

Thank you for your continued business. We are most certainly still in business but we are having some issues with our phone line. Could you please provide a full list of the part numbers you would like and your contact information so I can contact you directly with a full quote? You can also contact us at our main line 864-888-8123. Have a great day!

Mike
Powersports Warehouse

Varinn
Minimoto racer
 
Posts: 91
Joined: Mon Nov 19, 2012 4:06 am
Location: Vancouver, BC, Canada

Re: Powersportswarehouse

Postby Varinn » Tue Apr 15, 2014 10:11 pm

Awesome! Thanks for the followup on that, I'll save that email and phone number for later in case I need to order anything.


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