I had booked it 3 weeks in advance to both secure a loan bike and ensure I could get in.
I drop it off at about 07:30 and the manager seems vague. Not had his coffee yet or something ?. Anyway I give him the details and all is set to pick it up at 16:00.
They performed the service, rang me at 15:30 and I got there at 4pm as discussed.
I go there and the same manager at the counter doesn't remember me so I had to say my name and what I was having performed... he stared at the monitor for a while until he finally clicked.
Then he mumbles something about being busy with phone calls and was another 15 or so mins writing the invoice up. No biggie in itself...too bad if I haven't got that time to spare.
I then asked to see the invoice before i paid for it, which he denied in some vague system restriction related manner. I didn't argue so paid it. Only then I read it.
Straight away I noticed that they have charged me $75 for the OEM air filter ( I have a rotty). Err WTF ?
They don't let you see an invoice before you're asked to pay for it. Where they have charged for something they didn't supply. Dodgy much ?.
How many times do they do this I wonder ?. In this case they refunded the $75 back to my card promptly but it raises concerns. I also haven't seen the refund in my account yet.
Also, I checked all fluid levels etc quickly before I rode it home and they seemed fine. However when I checked them again at home, the Oil seemed slightly too full and when the bike had cooled, the Coolant reservoir was near empty.
I put in about 150ml of coolant to align with the full mark.. I'll follow them both up after the next time I ride it.
I also check the rear axle nut torque which was about 120Nm ..... I set it back down to 90Nm.
This does not exactly inspire confidence in the ability of the organisation to perform reliable servicing.
All in all it reeks of laziness and apathy.............. a lack of attention to detail. A common occurrence from my experience.
On the plus side the bike is riding great
(Especially after riding the 2013 SFV 650 loan bike)
