Brisbane KTM

Questions or Comments on Dealers, Stores, Warranty, Insurance, recalls and common faults
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DukeNukem999
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Brisbane KTM

Postby DukeNukem999 » Tue Nov 01, 2016 7:22 am

So after talking to a friend who has a '12 SDR, I took my '10 SD into Brisbane KTM for its 30K service.
I had booked it 3 weeks in advance to both secure a loan bike and ensure I could get in.

I drop it off at about 07:30 and the manager seems vague. Not had his coffee yet or something ?. Anyway I give him the details and all is set to pick it up at 16:00.
They performed the service, rang me at 15:30 and I got there at 4pm as discussed.

I go there and the same manager at the counter doesn't remember me so I had to say my name and what I was having performed... he stared at the monitor for a while until he finally clicked.
Then he mumbles something about being busy with phone calls and was another 15 or so mins writing the invoice up. No biggie in itself...too bad if I haven't got that time to spare.

I then asked to see the invoice before i paid for it, which he denied in some vague system restriction related manner. I didn't argue so paid it. Only then I read it.
Straight away I noticed that they have charged me $75 for the OEM air filter ( I have a rotty). Err WTF ?
They don't let you see an invoice before you're asked to pay for it. Where they have charged for something they didn't supply. Dodgy much ?.
How many times do they do this I wonder ?. In this case they refunded the $75 back to my card promptly but it raises concerns. I also haven't seen the refund in my account yet.

Also, I checked all fluid levels etc quickly before I rode it home and they seemed fine. However when I checked them again at home, the Oil seemed slightly too full and when the bike had cooled, the Coolant reservoir was near empty.
I put in about 150ml of coolant to align with the full mark.. I'll follow them both up after the next time I ride it.

I also check the rear axle nut torque which was about 120Nm ..... I set it back down to 90Nm.

This does not exactly inspire confidence in the ability of the organisation to perform reliable servicing.
All in all it reeks of laziness and apathy.............. a lack of attention to detail. A common occurrence from my experience.

On the plus side the bike is riding great :) (Especially after riding the 2013 SFV 650 loan bike)
Last edited by DukeNukem999 on Fri Nov 04, 2016 2:38 am, edited 1 time in total.
2010 (white-frame) SD, Rotty intake / SAS removal, Ceramic coated headers / Akra slipons, Ergo seat, SDR levers, Shorai LiFePO4, OEM 16T / KTM Supersprox 40T, RK GB525GXW chain, Michelin Pilot Road 4 / Pilot Power 3, factory alarm.

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DukeNukem999
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Location: Bris-Vegas, Australia

Re: Brisbane KTM

Postby DukeNukem999 » Tue Nov 01, 2016 7:36 am

Which shops can other QLDers recommend ?.
And which ones to avoid ?
2010 (white-frame) SD, Rotty intake / SAS removal, Ceramic coated headers / Akra slipons, Ergo seat, SDR levers, Shorai LiFePO4, OEM 16T / KTM Supersprox 40T, RK GB525GXW chain, Michelin Pilot Road 4 / Pilot Power 3, factory alarm.

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AGRO!
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Re: Brisbane KTM

Postby AGRO! » Thu Nov 03, 2016 12:47 am

DukeNukem999 wrote:Which shops can other QLDers recommend ?.
And which ones to avoid ?

Go to Action motorcycles at Nerang they are a great bunch and they treat you like your not just a dumb customer..
They sell KTM and have been for a long time plus their mechanic used to be part of Suzuki race team so he knows his stuff.
Ask to speak with Collin or Chris they are the owners.

pwnd
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Re: Brisbane KTM

Postby pwnd » Fri Nov 04, 2016 4:56 am

Brisbane KTM out at Underwood?
I have been using Team Moto at Moorooka for a number of years and have been pretty happy.
Owned a z750 for a few years before upgrading to the SDR and they are a Kwaka and KTM dealer so have just stuck with them.

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DukeNukem999
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Location: Bris-Vegas, Australia

Re: Brisbane KTM

Postby DukeNukem999 » Mon Nov 07, 2016 2:08 am

Yeah at Underwood. I've had varying experiences with Team Moto Moorooka.
VTR1000 servicing was okay.
Blackbird servicing was so so
WR450F top end rebuild average.

Same mate with '12 SDR had some issues when he took it to Team Moto too (not sure which shop).
Overtightening rear axle severely and overtightened / stripped chain adjusters too.
Last edited by DukeNukem999 on Thu Nov 10, 2016 3:46 am, edited 1 time in total.
2010 (white-frame) SD, Rotty intake / SAS removal, Ceramic coated headers / Akra slipons, Ergo seat, SDR levers, Shorai LiFePO4, OEM 16T / KTM Supersprox 40T, RK GB525GXW chain, Michelin Pilot Road 4 / Pilot Power 3, factory alarm.

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Sean
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Re: Brisbane KTM

Postby Sean » Tue Nov 08, 2016 4:33 am

Virginia.

Is it too much to ask when you're paying over $100/hr for labour, that the $20/hr 1st year apprentice doing the work with an adjustable spanner, a hammer and a breaker bar is at least supervised by someone competent?
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DukeNukem999
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Posts: 384
Joined: Tue Mar 22, 2016 1:32 am
Location: Bris-Vegas, Australia

Re: Brisbane KTM

Postby DukeNukem999 » Thu Nov 10, 2016 3:45 am

Sean wrote:Virginia.

Is it too much to ask when you're paying over $100/hr for labour, that the $20/hr 1st year apprentice doing the work with an adjustable spanner, a hammer and a breaker bar is at least supervised by someone competent?


Not all all... It seems to be the norm these days .....

Promote service as premium, charge for a premium service..... BUT don't deliver anywhere near a premium service.
2010 (white-frame) SD, Rotty intake / SAS removal, Ceramic coated headers / Akra slipons, Ergo seat, SDR levers, Shorai LiFePO4, OEM 16T / KTM Supersprox 40T, RK GB525GXW chain, Michelin Pilot Road 4 / Pilot Power 3, factory alarm.


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